Ekbet Privacy Policy

1. Introduction

Welcome to Ekbet. This Privacy Policy ("Policy") explains how Ekbet collects your personal information, how it is used, and how we keep it secure. By using our platform at ekbet.ws, you agree to the terms of this Privacy Policy.

We believe data privacy is a fundamental right of every user. That's why Ekbet operates with full transparency — what data we collect, why we collect it, and how long we keep it is all clearly stated here.

2. What Information We Collect

Ekbet collects your information in two main ways — what you provide directly, and what is automatically gathered as you use the platform.

Directly Provided Data:

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Residential address and nationality.
• National ID or passport details (for KYC verification).
• Payment method details — bank account or mobile banking number.

Automatically Collected Data:

3. How We Use Your Information

Ekbet uses your information only for specific, legitimate purposes. We never collect data beyond what is necessary. Key uses are listed below:

• Account Management: For registration, login, and profile updates.
• Identity Verification (KYC): To meet legal obligations and keep your account secure.
• Financial Transactions: To process deposits and withdrawals.
• Customer Support: To resolve your complaints or issues quickly.
• Fraud prevention: To detect and prevent suspicious activity.
• Marketing communications: To send you promotions and offers with your consent.
• Service Improvement: To analyze and improve your platform experience.
• Legal compliance: To meet regulatory requirements.

4. Who Your Information Is Shared With

Ekbet never sells your personal data or shares it with third parties for advertising purposes. However, limited information may be shared in the following cases:

• Payment processors: Only the necessary financial information is shared with trusted payment gateway partners to process transactions.
• Identity Verification Services: With authorized verification agencies to complete the KYC process.
• Technology Partners: With cloud service and hosting providers required to operate the platform, all of whom are bound by strict confidentiality agreements.
• Legal Authorities: With regulatory authorities where required by court order or legal obligation.
• Anti-Money Laundering (AML): The relevant financial regulatory authority is notified in the event of any suspicious transactions.

Before sharing data with any third party, we ensure they meet our privacy standards. We have data processing agreements in place with every partner.

5. Cookies & Tracking Technologies

Ekbet uses cookies and similar technologies on its website and app. These small data files are stored on your device and help improve your browsing and gaming experience.

Types of cookies we use:

You can disable cookies through your browser settings, though this may limit some platform functionality. For all non-essential cookies, we ask for your consent.

6. Data Security Measures

Ekbet uses industry-leading technology to protect your data. Our security infrastructure is continuously updated and monitored.

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Option to enable 2FA for added account security.
• Firewall Protection: Advanced firewall systems to block unauthorized access.
• Regular Security Audits: Regular penetration testing conducted by independent third-party security experts.
• Data Masking: Sensitive data such as passwords is never stored in plain text — it is always hashed.
• Real-time monitoring: Real-time detection of suspicious activity.

7. Your Data Rights

Ekbet believes every user should have full control over their own data. Here are your rights:

• Right to access your data: You can request to know what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: After account closure, you may request deletion of any data that is not required to be retained under legal obligations.
• Right to object to data processing: You can object to your data being used for marketing purposes.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent to optional data processing at any time.

To exercise any of these rights, please Help Center to reach us. We typically respond within 30 business days.

8. How Long We Retain Your Data

Ekbet does not retain any data longer than necessary. Retention periods are determined by the type of data and applicable legal requirements.

• Active account data — retained for as long as the account remains active.
• Financial transaction records — retained for a minimum of 5 years as required by law.
• KYC documents — retained for up to 5 years following account closure.
• Marketing preferences — removed immediately upon withdrawal of consent.
• Customer support conversations — 2 years.

After the applicable retention period, data is securely deleted or anonymized.

9. Protection of Minors

Ekbet strictly does not provide services to anyone under 18. Age is verified at registration, and proof of age is required during the KYC process. We do not knowingly collect any data from minors.

If a minor has accidentally created an account, a parent or guardian can contact us to have the account closed and all associated data deleted immediately.

10. Contact & Complaints

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Help Center: ekbet.ws/help-center
• Live chat: Via live chat directly on the website or app
• Support Hours: 7 days a week, 24 hours a day

We take all privacy-related concerns seriously and work to resolve them as quickly as possible.